customer care

returns + exchanges

We know that you’re going to love your leggings—however, sometimes things happen.

 

Damaged Items

We take great care with each order and take every measure to ensure that they reach you in perfect condition. In the unlikely event that you do receive an item that is damaged, please notify us via e-mail at customercare@neonswan.co within 48 hours of receipt stating the nature of the damage (photos are always helpful and can help speed up the return process).

We will offer an exchange (if available) or a full refund upon receipt of the returned item, including return postage costs, up to the value of the original outward postage.

Refunds and replacements will not be issued for items sent back without first informing us of your intention to do so and stating the reason for the return.

As the goods are your responsibility until they reach us, we advise that you check that the item is properly addressed and adequately packaged. We also recommend that you obtain proof of postage when returning goods as we cannot be held responsible for goods lost in transit.

 

Non-Damaged Items

Each of our leggings are uniquely printed for you at the time of your order.  Because of this, we do not currently offer exchanges on our leggings. Please refer to our size guide and check out our FAQs below to ensure you order the correct size.

shipping information

We ship throughout the U.S. and internationally and we offer a (pretty darn large) variety of shipping options. Shipping times and rates will depend on the shipping option you choose at checkout.

tracking your order

After you place your order, you’ll receive an order confirmation email. You’ll receive a second email when your order has shipped with tracking information if applicable. Most orders are shipped within 3-5 days.

size guide + care

Almost all of our customers agree that our leggings fit true to size. For example, if you normally wear a medium, a medium should fit perfectly. However, because we can’t currently accept exchanges, we strongly recommend you double check your size by whipping out a measure tape and using our size guide (below).

To keep your leggings looking and fitting like new, machine wash on cold cycle and tumble dry on low heat. That’s right, baby — you can wash AND dry our leggings unlike many of our high-maintenance competitors. (P.S. Just don’t bleach or iron!)